We’re committed to delivering beautiful, long-lasting products on time. If something isn’t right, our 100% Happiness Guarantee makes it easy to fix.
If you’re unhappy for any reasons below, follow our redemption process and we’ll add store credit for the affected items plus £10.
- Non-delivery
- Poor quality, damage or did not last
- Missing or wrong items
Because flowers are living things, the odd stem can sometimes fall short. If it’s just one or two stems, we will add store credit for 50% of the item value.
How to Redeem
If you’re the customer:
2. Go to ‘My Orders’, click “View Order” on your recent purchase (within 5 days), then select “Redeem Happiness Guarantee” and follow the prompts.
3. Receive store credit and enjoy! Learn how to use store credit here
If you’re the recipient:
Please use our recipient happiness guarantee form here
Prefer something else?
If you have other concerns or would prefer a different resolution, our team is happy to help. Please reach out via our contact form or select need more help below
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